Financial Controller - mWAVE (USA)

A position as Financial Controller has become available at mWAVE Industries, LLC in Windham, Maine, USA.

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Procurement Manager

Positions: 1

Division: Operations

Alaris Antennas is looking for a hardworking, self-motivated, ambitious person who will lead the Procurement Department.

We need a self-starter who is able to develop and implement new processes as well as maintain existing processes.

Key Responsibilities and Accountabilities:

PROCUREMENT:

  • We make to order, Procurement should enable this.
  • All parts to be here in time and correct for assembly, QUALITY ON-TIME
  • Constant cost saving and improvement of margins
  • Constant Improvement expected
  • Excellent communication skills
  • Ensure procurement needs is done within budgeted costs and strict adherence to delivery times.
  • Action, communication and follow through on procurement requests
  • Anticipate and trouble-shoot problems. Solve supplier problems before they occur or become critical
  • Communicate transparently and ensuring delays are communicated well in advance.
  • Act with integrity and the highest ethical behavior. Balance consistency with flexibility and willing to change ideas/ processes in the face of new information.
  • Able to create, implement, improve and follow internal business processes
  • Ability to optimize flow
  • Able to think out of the box
  • Able to solve problems not only within department, but also assist in solving problems where other departments are influencing Procurement.
  • Responsible for implementing and managing the procurement processes and procedures.
  • Ensure interfaces with other departments work seamlessly and effectively
  • Implement proper electronic storage and handling system and procedures
Closing date
Thursday, 28 February 2019
Ref: O001 View Document

Apply for this Vacancy

  • Accepted file types: doc, docx, pdf.
Customer Retention and Support Manager

Positions: 1

Division: Operations

As Alaris Antennas is growing we sell more and more products to a widening market. This wider market, more products in the field, and higher quantity of customers, increased the level of effort of the Sales Department, to such a level that we decided to create a position who will take care of all After Sales Service and Support.

Key Responsibilities:

  • Record keeping of customer complaints
  • Action, communication and follow through on complaints
  • Solving difficult customer problems related to our products
  • Managing all product returns, fixes and communications regarding the returned products
  • Clear, concise and constant communication to customer and internal parties with feedback on complaints and product returns
  • Quoting for out of warrantee product fixes and updates
  • Ensuring returned products are dealt with professionally, quickly and fairly to both parties.
  • Record keeping of all returns and status of returns.
  • Implement a tracking process for returns
  • Offer after service advice to customers regarding issues/problems. Solving internal and external stumbling blocks to ensure customers don’t get stuck without solutions
  • Drive all complaints, returns and after sales customer service internally.
  • Ensuring the 8D Philosophy and internal QA processes are followed, adhered to, and improved
  • Managing the customer, managing the tasks to completion.
  • Provide customer product training on applicable products (both in person and via documents)
  • Pro-actively obtain and consolidate customer feedback on products to allow a pro-active product improvement drive (before issues become serious)
  • In applicable projects were bespoke development is going to happen, to provide a customer liaison on matters relating to quality and to assist the QA Dept. in responding to Quality-related milestones in the project
  • Collaborate with management and sales to resolve and improve processes
  • Anticipate and trouble-shoot problems. Solve customer problems before they occur or become critical
  • Committing to deliveries and to deliver RMA products on time
  • Act with integrity and the highest ethical behavior. Balance consistency with flexibility and willing to change ideas in the face of new information.
  • Ensuring the 8D Philosophy and internal QA processes are followed and adhered to.
  • In applicable projects were bespoke development is going to happen, to provide a customer liaison on matters relating to quality and to assist the QA Dept. in responding to Quality-related milestones in the project
Closing date
Thursday, 28 February 2019
Ref: O002 View Document

Apply for this Vacancy

  • Accepted file types: doc, docx, pdf.